Robyn Sprunt Manager Primary Health and Catherine Church Director of Clinical Services from NCN Health Numurkah on local experience with COVID-19.
Community Testing Clinic:
  • Daily testing of symptomatic clients. Over 1,000 tests since June.
  • Re-usable masks, 4,000  distributed to vulnerable community members.
  • Shepparton outbreak 14th October testing team supported Shepparton.
Communication is the key:
  • Clear and concise messaging.
  • CEO daily updates.
  • Department huddles.
  • Letters to clients.
  • Phone calls to clients.
  • Facebook information..
  • Information sessions at local pharmacies and pamphlets and information in stores,
Impact on Community:
  • Increase in anxiety, fear and worry.
  • Increase incident of mental health issues.
  • Increase in family violence.
  • Decrease in routine health screening.
  • Less theatre presentations.
  • Increase in social isolation.
Continued service and support:
  • All services have been maintained.
  • Alternate models of care - telehealth.
Group based activities:
  • All group based activities ceased.
  • Alternate models of care explored.
  • Clients more socially isolated.
  • Increase in mental health concerns.
  • Increase in support - counselling/psychology.
Supporting the community:
  • Food hampers.
  • Newspaper deliveries.
  • Blood test in the home.
  • Flu vaccination in community.
  • Linking clients with services.
Moving to COVID Normal:
  • Group based services return.
  • Increase in face to face service.
  • Visiting outreach services.
Aged Care:
  • Visitors return.
  • Outings recommenced.
  • Group activities recommenced.
  • Volunteer program recommence.
Mental health and wellbeing:
  • Caring for both residents and staff.
  • Balancing new normal.
  • Daily screening of residents.
  • Monthly COVID swabbing of staff.
  • Outbreak management plans in place.